1. General Provisions These Terms and Conditions regulate the relationship between the company FAŽANKA TOURS, VAT ID: 18578685702, Address: Mrljane, Mrljane 25
(hereinafter: Provider/Carrier) and the customer (hereinafter: Customer/Passenger) utilizing the services of the web shop at fazanka-tours.hr.

2. Prices All prices are expressed in Euro (EUR) and include VAT. The Provider reserves the right to change prices, but commits to applying the prices valid at the time of booking.

3. Payment Methods Payment is processed via an integrated card payment system (Stripe/WooPayments). We accept all major credit and debit cards (Visa, MasterCard, Maestro, etc.). Transactions are secured via SSL protocol.

4. Ticket Delivery Upon successful payment, the Customer will receive a booking confirmation (Voucher/Ticket) via e-mail. This confirmation must be presented upon boarding (either digitally on a mobile device or printed).

5. Boarding Location and Time The boat “Fažanka” departs from Zadar, located at: Liburnska Obala, Zadar. Passengers are required to arrive at the boarding location at least 15 minutes prior to the scheduled departure. In the event of passenger delay, the Carrier is not obligated to wait, and no refund will be issued in such cases.

6. Cancellation and Refund Policy Since these services relate to leisure activities provided on a specific date or period, the standard right of withdrawal within 14 days without giving a reason does not apply (in accordance with EU Consumer Rights Directive).

However, Fažanka Tours offers the following cancellation policy:

Cancellation 24 hours prior to departure: The Customer is entitled to a 100% refund.

Cancellation within 24 hours of departure: No refund is possible.

No-show: No refund is possible.

7. Cancellation by the Carrier (Force Majeure) The Carrier reserves the right to cancel the excursion or alter the route in case of bad weather conditions, technical failure, or other extraordinary circumstances affecting passenger safety. In the event of cancellation by the Carrier, the Customer will be offered: a) Rescheduling to another date, or b) A full refund of the paid amount.

8. Liability and Safety The Customer is obliged to respect the rules of conduct on board and follow the Captain’s instructions. The Captain retains the discretionary right to alter the travel route depending on weather conditions to ensure passenger safety.

9. Complaints In accordance with consumer protection laws, the Customer may submit a written complaint via e-mail to: info@fazanka-tours.hr or by mail to the company’s registered address. The Provider will respond to the complaint within 15 days.

FAŽANKA TOURS,
vl. Andrija Jureško,
Mrljane, Mrljane 25